TERMS AND CONDITIONS OF USE

ZONIOU – K. BEKRIS GP welcomes you to the www.zoniou.gr online shop.

Address: Veroias & V. Hugo 9 – GR- 546 25 Thessaloniki
Retails sales: (+30) 2310 518 450
Administrative services: (+30) 2310 263 481 & (+30) 2310 274 209
Fax: (+30) 2310 529 055
E-mail: shop@zoniou.gr

Before each use of the www.zoniou.gr website, please review these terms and conditions and make sure you understand and unconditionally accept them.

Product description

It is our obligation and main concern that the information provided on www.zoniou.gr regarding the quality, quantity, main features and prices of products is absolutely accurate.

Nevertheless, some products may appear slightly different on your computer screen in terms of size, colour and texture from their actual appearance.

Product prices

The prices listed next to each product in the catalogues include VAT.

The prices apply to the quantities available, while www.zoniou.gr reserves the right to alter the description and prices of products without prior notification; however, it is bound to fill your order with the products you ordered as described and at the prices listed on its website at the time the order was placed.

Payment methods

  1. By credit, debit or prepaid card (Visa, MasterCard, Maestro, American Express, Diners) or with a Masterpass digital wallet:

    Every purchase made through the www.zoniou.gr website may be made at the buyer’s discretion using credit, debit or prepaid Visa, MasterCard, Maestro, American Express or Diners cards, or by using the Masterpass digital wallet. Transactions are performed securely online in real time between the buyer/cardholder and Alpha Bank, which carries out the transaction on behalf of www.zoniou.gr. The www.zoniou.gr website is not involved in the process in any way and the private details of your credit, debit or prepaid card are not stored on its system. In the event the buyer carrying out the transaction is not the same as the cardholder, www.zoniou.gr is not liable and is not obliged to refund the amount.
  2. Via PayPal:
    PayPal allows you to pay directly, and automatically encrypts confidential data using the best technology available on the market.
  3. Payment on delivery:
    You can pay the courier upon delivery of the products to your address.
    There is no additional charge for payment on delivery.
  4. Direct bank deposit:
    If you prefer to pay by bank deposit, you must write your full name or order number on the bank deposit slip and send us a copy.
    In the event the payment is not deposited within two days of placing the order, the system will automatically cancel the order.
    Bank service charges are paid by the customer.
    Bank accounts

    1. NATIONAL BANK OF GREECE:
      Account Number:213/441820-49
      IBAN: GR76 0110 2130 0000 2134 4182 049
      Account Holder: ZONIOU – K. BEKRIS GP
    2. ALPHA BANK:
      Account Number:708 00 2002 012564 EUR
      IBAN: GR95 0140 7080 7080 0200 2012 564
      Account Holder: ZONIOU – K. BEKRIS GP ZONIOU EVERLASTING ESSENCE
    3. PIRAEUS BANK
      Account Number:5211069578160
      ΙΒΑΝ: GR 2301722110005211069578160
      Account Holder: ZONIOU – K. BEKRIS GP
    4. EUROBANK
      Account Number:0203.88.0201 36 83 28
      IBAN: GR8902602030000880201368328
      Account Holder:A. ZONIOU – K. BEKRIS GP

Product Shipping

Products are shipped by ACS or ELTA Courier and delivered safely to the address you provide within two or three business days of the date payment is made. For orders outside Greece, products are also sent by courier within two to seven business days of verifying the order.

The www.zoniou.gr site accepts no responsibility for delays in delivery due to extreme weather conditions, strikes or force majeure events, where the aforementioned delivery time may be extended for the duration of the reason for the delay.

Shipping charges are calculated and listed on the order form. Products are always accompanied by the applicable shipping documents. Customers may choose the type of document they prefer (retail sales receipt or invoice) by filling out the applicable field on the webpage.

Deliveries within Greece cost €6, unless the area is difficult to access, in which case there may be an additional charge in accordance with the area and the courier’s price list. Orders of €50 or more are shipped free anywhere in Greece.

It is also possible to pick up an order from the retail store at Veroias & V. Hugo 9, in Thessaloniki.

Shipping charges

Shipping and packing charges are calculated on the total contents of the shopping basket and added to the final payment amount.

  1. Shipping charges on packages which have been prepaid by bank transfer or by credit card: €6 (delivered to your door)
  2. Shipping charges for packages with payment on delivery: €6 (delivered to your door)
    There may be an additional charge for areas that are difficult to access.
    ****All charges apply for packages of up to 2 kg.  For orders exceeding 2 kg, there is an additional charge of €0.70 per additional kilogram, with possible additional charges for packages over 2 kg sent to areas that are difficult to access.

Order cancellation

You can cancel your order during the online shopping process by clicking on “cancel”, which will interrupt the ordering process.

Returns policy

Our aim is to ensure your complete satisfaction. If for any reason you are not satisfied with your order, you can return all or some of the products you purchased within 7 days of receiving them.

The items that may be returned are: candles, perfume sticks, essential oils, perfume oils. For reasons of hygiene, body care products and perfumes cannot be returned under any circumstance.

It is noted that products being returned must not be used, worn, washed, modified or damaged, and the labels accompanying the product must be in place just as when you received them, with the sales receipt or invoice. Before returning products, you must contact the company by e-mail at shop@zoniou.gr to receive instructions and a return code.

If the product you would like is not available, we will refund your money or credit the amount of the specific product to your account so you can use it against any new order.

In all of the above circumstances, shipping costs are paid by the customer.

When returning a non-faulty product, the cost of returning is paid by the customer. However, the cost of resending the item selected as a replacement is paid by www.zoniou.gr.

Faulty product

In the unlikely event that you receive a faulty or damaged product, www.zoniou.gr will make every effort to replace it with the same or similar product at no extra charge. However, you must notify the company by e-mail at shop@zonioiu.gr so we can send you instructions on returning the product along with a return code. If the product is no longer available, it can be replaced by an equivalent product by arrangement, or we will refund your money.

The www.zoniou.gr company does not have a warranty policy. We are not responsible for any damage that may result from normal wear and tear, improper use or damage caused upon removing labels.

A product return form, posted on our website, must be filled out for any product returns.

Limited liability

There are clear indications of whether the products included in the www.zoniou.gr catalogues are available in our warehouse. The transaction will be considered completed only after an e-mail verification has been sent. In the event it is not possible to fill an order, www.zoniou.gr is entitled to withdraw and not fill it. If it has already received payment, it will be refunded by depositing it to your bank account.

Links

The links in this website are not within the control of www.zoniou.gr and our company is not responsible for the contents, changes or the manner that information is provided by these.

Advertising

The www.zoniou.gr company allows its users to choose whether they want to be informed about new products released on the market and about any special offers, payment arrangements and so on by receiving advertising or informational messages at their e-mail or postal address or by telephone. The www.zoniou.gr company will not abuse the above service once users ask that it be stopped.

Personal data

User data (name, e-mail address, home address, etc.) and data related to user transactions with the online shop are considered confidential, just as with normal transactions at any retail store.

Personal data that you provide us when registering as a member are used exclusively to carry out your transactions.

Transaction Security

Security on www.zoniou.gr is safeguarded through Secure Socket Layer (SSL) encryption technology used around the world to ensure safe transactions over the internet. The SSL technology is used anywhere on the website you may be asked to enter personal data so that the data is transmitted to our server in an encrypted form.

You must use two separate codes to enter the company’s online store: a user name (e-mail address) and a password. The company’s online store allows you to change your password as frequently as you like. For security reasons, we recommend you change it regularly and avoid using the same passwords.

All payments using cards are processed through Alpha Bank’s “Alpha e-Commerce” online payment platform, using TLS 1.2 encryption with a 128-bit SSL protocol. Encryption is a way to encode the information until it reaches a specified recipient, who will be able to decode it using the appropriate key.

Applicable law – Competent courts

The www.zoniou.gr site reserves the right to amend or update the terms and conditions of its transactions. All transactions conducted through www.zoniou.gr are governed by international and European laws regulating electronic commerce and by consumer protection laws (L. 2251/1994) regulating distance selling. Any disputes arising from the use of the website and any transactions conducted through it are subject to the jurisdiction of the Thessaloniki courts.

Privacy policy

We focus our attention on providing you a productive experience on our website which also respects your privacy. Just as most websites you visit, Google, facebook and other third parties, with our authorisation, place small pieces of code (often called “cookies” or “trackers”) on your computer to monitor your preferences with regard to browsing so that you can view photos and videos, share content on social media sites and collect information (often called website statistics or analytics). This helps us better understand the way in which our website is used.

Cookies

The www.zoniou.gr store site uses cookies because some of its key services would not be able to function without them.

These include monitoring the status of orders, users’ multiple selections, storing items in the shopping basket or on a list, recognising and facilitating frequent users and improving website content.

Cookies do not harm user computers or the files in which are stored therein, and they are automatically deleted when you exit the system.

Learn more about cookies at www.cookiecentral.com.

Advertising cookies

As we implement our advertising campaigns, our business may occasionally use cookies to recognise a user’s needs and make use of the website easier. The cookies our company uses are small files which do not harm computers and are stored on every visitor’s system to make user needs more recognisable on the website. They also help the website recognise and record visitor preferences to ensure a better user experience and customise the types of advertising offers that may be of interest.

Our website uses remarketing techniques to promote advertising campaigns through text or images. Third-party providers, including Google and facebook, place these ads on third-party websites on the internet.
Our business and third-party websites, including Google and facebook, use cookies (such as the Analytics Cookie) and third-party supplier cookies (such as DoubleClick cookie) to achieve better updating, optimisation and promotion of advertising messages.

Cookies do not include information on any document or file from the visitor’s computer system and are used only to facilitate the visitor’s use of specific services. Cookies are also used for marketing and for statistical reasons to identify the areas where our website products and services are useful or popular.

Users can configure their servers not to accept cookies, either in general or on a case by case basis. If cookies are blocked, users will have limited access to certain website services. Alternatively, users can navigate to the advertising configuration page or install an additional ad blocker on their browsers.